Shipping policy

Shipping Policy
Store Name: pillowra
Service Email: cappellocimini190@outlook.com
Business Address: 2908 30th St SE, Washington DC 20020, United States

1. Order Processing
All orders are packed and dispatched within 1–2 business days after payment confirmation. No shipments will be processed on U.S. federal holidays and weekends.
2. Delivery Time Estimates
- Domestic US shipments: 3–7 business days after dispatch
- International shipments: 7–21 business days; delays may result from customs clearance or local logistics.
3. Shipment Tracking
A unique tracking number will be sent to your registered email once your order ships. Logistics tracking data typically updates within 24–48 hours.
4. Delay Notification Rule (FTC Compliance)
If we cannot ship within the original promised timeline, we will notify you via email promptly, offering the option to accept the revised delivery date or cancel for a full refund as required by FTC distance selling regulations.
5. Customs & Import Duties
International purchasers are solely responsible for all import taxes, customs duties, and local clearance fees imposed by border authorities.
6. Lost or Damaged Parcels
Contact our support email with tracking number and parcel condition photos within 7 days if your package is marked lost or damaged by logistics providers. We will assist with insurance claims, free reshipment, or full order refund.
7. DC Sales Tax Compliance
pillowra adheres to District of Columbia sales tax collection and filing regulations for all online retail transactions shipped to DC addresses.